Refund policy

 

Shipping & Returns Policy

Thank you so much for supporting Storybrook Co. Each product is thoughtfully designed and printed just for you once your order is placed.

 

 

Shipping

Processing & Fulfillment Time

All Storybrook Co. products are made to order and fulfilled through our trusted printing partner, Printful.

Once your order is placed, it is sent directly to our fulfillment partner for production. Printful’s estimated fulfillment time is 2–5 business days before your order ships. During high-volume seasons, fulfillment times may be slightly longer.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please note that fulfillment time is separate from shipping time. Printful's estimated shipping time is 3–7 business days (U.S.). Shipping timelines begin once your order has been printed and handed off to the carrier.

  • Total estimated delivery: 5–12 business days

 

Order Accuracy

Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your address, contact us immediately at storybrookco@gmail.com. We cannot guarantee changes once production has begun but we will do our best to get you your product.


Returns & Refunds

Because each item is made to order, we do not accept returns or exchanges for:

  • Change of mind

  • Accidental orders

  • Incorrect shipping addresses entered by the customer

  • Shipping delays caused by the carrier

  • Sale items or gift cards

 

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at storybrookco@gmail.com.

Please include:

  • Your order number

  • A clear photo of the damaged or incorrect item

Once reviewed, we will gladly send a replacement or issue a refund if appropriate.

 

Refund Processing

If a refund is approved, it will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

 

 

If you have any questions at all, please don’t hesitate to reach out at storybrookco@gmail.com. I'm so grateful for your support and am always happy to help.